FAQ

SHIPPING & DELIVERY PLEASE NOTE DUE TO HIGH VOLUME OF ORDERS SHIPPING TIMES MAY BE DELAYED. For our WA customers due to COVID-19 we have disabled our pick up option to limit contact points and ensure our warehouse staff are protected during this time. We apologise for the inconvenience. SITE USE The site may contain links to other web sites. Those links are provided for convenience and further information regarding products and suppliers. Every effort is made to keep links current and maintained. MyNDIStore will take no responsibility for the content or privacy associated with linked websites. PRICING Every effort has been made to ensure that prices and specifications quoted are true and up to date. Prices are subject to change without notice. All prices listed on the website are displayed in Australian dollars. All prices listed on the website display all applicable taxes unless otherwise specified. PAYMENT MyNDIStore accepts Visa/Mastercard and Direct Deposits via EFT for members with accounts. Payments will be processed immediately upon confirmation of your Order. STOCK AVAILABILITY Once an order is placed and we have received it you will be notified and updated as your order status changes. The highest effort is made to ensure that your items are in stock and dispatched to you as soon as possible. SHIPPING & DELIVERY When you sign on with MyNDIStore we deliver Australia wide. Please note that our carriers do not deliver to PO BOXES, so please ensure you give your full delivery address and contact number at the checkout. Along with MyNDIStore's membership you are entitled to our dispatch guarantee: At MyNDIStore we understand that when you order an item you need it as soon as possible. MyNDIStore Business hours are Monday to Friday 8.00am - 4.00pm (WST). Estimated delivery times from dispatch of in-stock items*: Perth Metro - Approximately 1 to 3 business days Rest of WA - Approximately 2-5 business days Darwin / NT - Approximately 3-5 business days Adelaide / SA - Approximately 3-7 business days Melbourne / VIC - Approximately 5-10 business days Sydney / NSW - Approximately 5-10 business days Brisbane / QLD - Approximately 5-10 business days * Please allow up to 12 business days for rural deliveries. FREIGHT CHARGES MyNDIStore offers a competitive freight charge for all products and equipment. To calculate your delivery costs, please select your desired products and enter your delivery address and contact number at the shopping cart page. Shipping costs are calculated based on the weight and volume of the order and the delivery destination. *Please note that on rare occasions, there can be unexpected delays to your order due to stock availability. RETURNS All claims and refunds are issued on a case by case basis. If there is an issue or damage to your order you need to notify MyNDIStore immediately for the problem to be resolved. MyNDIStore needs to be notified within 7 days of you receiving your order and the goods returned within 14 days. MyNDIStore does not offer refunds for shipping costs. MyNDIStore reserves the right to refuse a Refund or Return if the item or items are found to not be in saleable conditions. RESTOCKING FEE Goods may only be returned with the approval of and at the sole discretion of MyNDIStore. Goods returned may be subject to a re-stocking charge of up to 20% of the invoiced value. CANCELLING ORDERS Orders can only be cancelled with the approval of and at the sole discretion of MyNDIStore. If you cancel an order the order may be subject to a re-stocking charge of up to 20% of the total value of the order. Due to the high volume of PPE & Infection Control product orders we are processing, cancelling orders for these items may not be possible. ILLUSTRATIONS All images and photographs displayed on the website are for reference only, and goods supplied may vary due to continual improvements and regulation changes. MyNDIStore endeavours to update all information and specifications as we receive it. Medical Sales & Service only delivers products within Australia (Including Tasmania & New Zealand for certain products). We can not ship internationally at this stage.